Replacement transport will pick up/drop off at the station entrance. But it wasn’t just the draw of the attractions themselves that made Blackpool a success – it was the convenience of getting to them. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. Not just the tramway – which now runs for 11 miles and carries some 5.2 million passengers every year – but also the town’s fleet of 130 buses, which cover the Fylde Coast. There are clear links to all our services on the home page 3. 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We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the Web Content Accessibility Guidelines (WCAG) 2.0 for the text sizes, colours and contrast ratios featured in its products,” says Grindey. “Passenger has played a big role in keeping us contemporary, with its robust digital product offering that also aligns with Blackpool Transport’s commitment of accessibility and inclusivity to all. You must wear a face-covering onboard public transport unless exempt. Find out more about cookies. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. The affordable app for smaller bus operators looking to add mobile ticketing and live bus tracking to their customer experience. 30 Day tickets can be purchased in advance at our Customer Centres on Market Street and Rigby Road or from any PayPoint outlet. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. We have established an independent Blackpool Transport Customer forum group, details of who to contact can be obtained through our customer services team. “The Passenger team is the perfect partner to engage on this project with,” he continues. To ensure people's safety, Customer First is no longer offering any face to face appointments at this time. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. Satisfaction scores for cleanliness on the bus (86%), comfort of seating (84%) and personal security (88%) are all significantly better than previous years. Required fields are marked *. unlimited travel on all Blackpool Transport bus & tram* services Adult 24 | 16-19 24** Child 24 | Family 24 Purchase a 24 Hour, 3 Day or 7 Day ticket on board from your driver or conductor. In 2019 we plan to integrate much of this work into our mobile app to create a UK first. At Blackpool Transport we want to deliver exceptional transport services to all our customers, our team, our partners and stakeholders which is why we are all so passionate about everything we do to deliver the best journey experience for everyone. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards coronavirus COVID-19 will have no impact on fleet renewal, says James Keeping a modern fleet at Blackpool Transport. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. 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