The annual management fee is 0.30 percent of AUM with a $50,000 minimum investment account. I am not paying you to enlighten me about social justice issues or interested in your bleeding hearts. I am inclined to write and close our account if it is ever possible to communicate. Fees and minimums: Vanguard is one of the world's largest investment companies, with more than $4.9 trillion in global assets. He made several errors, including recommending a certain roll-over, which turned out to have tax consequences of over $10,000. I have been using them for several years now. After contacting vanguard, i was met with a stern one hour and thirty minute wait which left me with the following knowledge: 1.) Once you have set up accounts, which I agree can be very tedious to do, and just add to accounts automatically you will have few problems. Advice services are provided by Vanguard Advisers, Inc. (VAI), a registered investment advisor, or by Vanguard National Trust Company, a federally chartered, limited-purpose trust company. !I am getting all of my investments out of there. Their phone hours are far too limited outside of East Coast business hours. After asking for a manager and waiting on hold for over 10 minutes I was told the manager was working on an important spreadsheet and didn't have any time for me and that he'll take down my number and call me within 48 hours. It is extremely difficult to comprehend how a company can be so outdated and understaffed. I am on hold for 1Hr and 7 mins. There is something going on at Vanguard … Once I get a hold of a live person, I am cancelling this account. And when you call to see what happen they have another lie for you. When I had an emergency it was fairly easy to get my money. I suggest that anyone investing with this company or any other, do a LITTLE HOMEWORK for yourself first. Use a competitor instead, by Dennis Wanlass, Their interface is also lousy. 12/11/2020. Incredibly inefficient processes. Hold times are over 30 minutes to speak to a representative. Very Poor, very high brokerage fees, no trailing stop to protect your positions! It is been a free service and has many helpful tools for learning. When I changed employers I wasn’t able to keep them. When you have more than 200K in account have to wait for hours for someone to help you, it's pathetic. Widely divergent instructions on required documentation to transfer and establish trust accounts or to be added to existing accounts, no follow up, and impossible to get a live person to assist you. I trust them with over a half million of my own dollars. by AngryVanguardCustomer, Sad sad sad, by Frank, by RON Garthus, When the check was not delivered by the guaranteed time we called back to find out why and were told the check had not been cut. I complained about the erroneous advice and was told that Vanguard did not give tax advice. I manage 5 different Vanguard accounts. Join to Connect. Their form had no pre-printed decimal point and I wrote $10000 for one position and $5000 for the second position without any decimal points. Get buying tips about Robo-Advisors delivered to your inbox. Vanguard's inconsistent and incompetent behavior is not acceptable. The first month the funds were successfully direct deposited. Vanguard obviously has a 'designed' Staffing issue which due to costs they refuse to address. For more information about reviews on ConsumerAffairs.com please visit our Cons: Poor communication, when something was needed that was missing NO ONE called to tell me, NO ONE gave me the same answer twice, never experience a worse runaround for anything in my life. They demand forms, then ask again for the same forms over and over again. TERRIBLE customer service, months of paperwork with no results, lack of security, Transfer processing completely incompetent, Anything requiring organization or competence. Thank you, you have successfully subscribed to our newsletter! Vanguard does have some great no-load/no-transaction-fee mutual funds, but so do Schwab and Fidelity.As a brokerage, Vanguard seems to have some poorly qualified people and they do not seem to care. An all day long event to contact someone. by Amy, San Marcos, Furthermore look like cheaters. Vanguard is one of the best firms for plain vanilla index funds with low fees. We value your privacy. Very frustrated. They will give you the run around endlessly. I have been a Schwab customer and a B of A customer for decades, and neither was willing to do it. That is certainly my experience and as I read the reviews of Vanguard that appears to be the experience on most reviewers. I also checked “all” for moving/transferring both positions.Vanguard screwed up badly and I will have to waste precious time tomorrow to get this straightened out.In 20 years, I have never had problems with Schwab or Fidelity, but I have had several serious problems with Vanguard.I only have a Vanguard account because my Fidelity and Schwab accounts are at the SIPC insurance limit.I recommend Fidelity and Schwab and avoiding Vanguard whenever possible. And it takes all day to call them and ask "Hey, did you get my mail? I'm done - especially after reading the tons of 1 star reviews, many if which I can identify with. I run a small business and have been using Vanguard's Small Business plan to disburse money into my employee's SIMPLE IRA retirement accounts every month for the past several years. It was like this before covid. Has to sell and refund the money they took it. I complained and the associate told me that the plan rules do not allow a direct deposit. 8/2/2016. Difficult website. Disclaimer: All investing is subject to risk, including the possible loss of the money you invest. It too bad , it was not always like this. I am appalled at the poor service I've received from Vanguard on a substantial (over 500,000) account. Friedberg taught Finance and Investments at several universities. I have no recourse. by elizabeth jagla -, Cons: Like all brokers, you get what you pay for. Incredibly inefficient processes. I used to have a dedicated rep and that's been eliminated....30 minutes to wait for a rep? The third is a website that is difficult to navigate. Trying to get a simple transfer from a deceased parent into my account for weeks without success. Discussions with advisors are recorded by Vanguard, and I asked for the recording to prove my contention, but they refused to provide it. Now that I have retired I cannot reliably retrieve my delayed compensation.I requested a monthly direct deposit because I do not live in the same house all of the time. and then got frustrated and transferred me when I told him I didn't know what that meant. I greatly regret rolling over my other 401ks to them. Numerous account errors. This is YOUR money. Wow what happened? In fact, I'm currently on hold with them for over 30 min as I write this... by Matthew, an hour, to get my inheritance from them, in which case I may sue to cover my expenses. I am a Vanguard customer for 25 plus years. Very poor over past few months. 1/6/2021. I would not be giving them any star. Customer service is very slow. So the replacement check was never going to go to my home in the first place. [2] I hold Google stock through Vanguard, and wished to present a proposal at the Alphabet Inc stockholder meeting. Delays of this kind can be very concerning and costly $$$ . ... Rutgers University Law Review (formerly the … Horrible Customer Service and Online Website. Apparently, the reviewers noted "the logo looks like it was stamped" and they questioned the verbiage under the logo (which is the leasing companies slogan). Vanguard's Customer Service is SUBPAR. by Nick in Tarpon Springs, by LongTime Customer, DIALED IT, LONG-LONG WAIT, AND i HUNG UP. So I called Vanguard to discuss this problem. Don't call within 45 minutes of stock market closing and expect to get any personal customer service. BUT if you want to transfer money out-WATCH OUT. by Greg N., Cons: Making multiple mistakes that waste my time and causes aggravation. 9/2/2020, Cons: Sudden and rapid decline in service. Copyright © 2020 Consumers Unified LLC. by JRFITCH, Apparently, Ms Rep proceeds to spend the entire call emphasizing that she will not deal with me only with her. All should be beware of Vanguards Inability to protect account integrity and follow direction to assure transactions are recorded properly and corrections as always needed are addressed as they should be. This company is absolutely not for someone who needs to contact them a couple of times a year. Began with them sending incorrect forms and wait times of over a hour for phone contact. We reserve the right to delete any brokerage customer reviews that don't meet above This is the worst customer experience I've EVER had with ANY company, unfortunately. Its location on this page may change next time you visit. Not sure - could never get to that stage of the transaction. They will not contact you to tell you ANYTHING. 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