F8000 youtube app can’t show above 720p resolution. It’s just the web browser app I can’t see. Anyone know how we can get a replacement remote? Has mirroring problem , now your sever is down. Appears All 4 app recently updated but not on my Disc Player. But last time i had a problem with it. Samsung UE43KS&600U. Please if someone can help with answers much appreciated before I try trading tv back tomorrow at Best Buy. We cannot figure it out ! The only app on the tv that will connect to the internet is the web browser. First Poster A UHD 7000 series & and slightly older 8000 series. We’ve tried different batteries. Shopping for a new TV these days is challenging at best. Get a fucking LG instead or better yet a regular old tv (of a different manufacturer) and a Roku. I can see the apps and web browser at the bottom of the screen but it doesn’t do anything when I click on it. Can’t use Amazon Prime also, it’s been out for a few days now. How long can these updates take? I cannot use my apps on the tv, also my internet is working fine all all other devices and this is with the UN 46ES7500. Is there a server problem at Samsung? This seems to be a pervasive problem. I am happily watching Netflix on my iPad Pro but we really should be able to watch on the ‘Smart’ TV – it’s not so Smart! So no extra Glastonbury coverage for me. Same error that I’m facing. Can't get audio to come through on your Samsung TV? See if your TV detects any Wi-Fi networks. My Samsung TV hub has not worked properly for 2 days now. Smart hub suddenly went down on my Samsung smart TV iaround 8.30 tonight. I have fiber optics and never have any problems. Model: UA55JS900T is unable to pass the downloading teams and conditions screen when I open smart hub what should I do. I have UA43J5500 model. This morning all I’m seeing is ‘no signal’ and a suggestion to check the source, cables, connections etc. Customers are pissed. same probleme here guys NU7300 Firmware 1209.4 From morocco stuck at terms and condition. Same as hathome 4 – Sky box switches TV on via HDMI but black screen – have to switch to another input then back to HDMI 1 to view. Now sitting here trying to relax and watch something- frickin’ frozen in Netflix. On older Samsung smart TVs, go to the TV’s Smart Hub menu > Settings > Support > look for Terms & Policy > then disable SyncPlus and Marketing. Any suggestions anyone please? If you are experiencing problems with the My5 application on your Samsung TV, we recommend that you firstly follow the steps outlined in our Video playback checklist.. I have been unable to download the terms and conditions page since December 2019. Made the mistake of resetting Smart Hub now all apps are gone and either it shows smart hub is updating or that samsung server not available. RE Samsung Blu-ray Disc Player BD-H6500 All 4 app posted by me (now) 20 hours ago: Problem Solved after contacting Samsung Support team. Trying to use smarthub and entire tv freezes, unable to use tv. Gather the login information for all of your apps. Samsung TV and Blu-ray problems; Can I watch My5 or Demand 5 outside the UK? It was working fine 5 hours ago. Same here watched Netflix yesterday morning turned off returned afternoon smart hub comes up freezes then turns TV off and then resets and does the same again. Now tv just has black screen, I have the same tv with the same problem. Samsung Full HD TV 5 series M5300. Model U40H600 AK has been continually updating for days. Please try later. The only thing that works is clicking source. What is My5? It is not the remote. Tons and tons of new apps but nothing to get us to the internet . Have no trouble seeing it on my PC or tablet, but no joy whatsoever on mu Samsung TV. What does that error mean? Yesterday night I watched YouTube with no problem, but today I can’t do anything in Smart Hub. I know that I can skip crating an A/C but need to to access other services, Hi. Anyone with the same problem? ALSO BEFORE IT HAD YOUTUBE APP. SAMSUNG what happen to your product. Strangely, both can connect fine via wifi hotspot on iphone. All pop-ups seem to say that there’s server issues. I use both Samsung and Apple and Apple are miles ahead with support. If you're experiencing issues with an app that is crashing or isn't opening at all, there are a few different solutions you can try. What a pain. after softeware update 1142 itv hub has stopped working is anyone else having this same problem, Its bad enough we dont have all4 or my5 yet but to now lose itv hub it anything but SMART, I forgot to include model #My model is ku60″6300 6 series Working fine last night. Showmax stopped working, Upgrade firmware to ver. The software has gone through a few changes with more powerful hardware in the latest TVs, or by software updates, but each revision can still be impacted when the Samsung Smart TV Hub is down and runs into problems. Beverley My guide has stopped working. I purchased a 65 inch 4k Samsung smart TV. I have 5 Samsung tv’s in my house and 3 are not connecting to the Samsung smart hub. Both Have issues with the smart hub as of yesterday (3rd May 2018) which had previously worked fine. Simply, I am not sure. No Amazon Prime! Now, apps won’t open. Please try to update firmware to fix mirroring on that model. Model Code: UA55TU8000JXXZ. Can no longer update / download “stupid” hub software – Never buy Samsung again. A msg appeared a week or so back from BBC saying the TV wasn’t compatible any longer. What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. The apps such as Netflix, amazing, BBC etc are not showing up on my TV. Other times, you click the Smarthub button and the TV does not respond at all. I tried many suggestions but still not work. 5) Press [Arrow Up or Down] to select Air, Cable, or Air+Cable, and then press [Enter]. We haven’t been able to access Netflix for a week now. Reset Smart Hub on your TV. Anyone heard from Samsung Support on Twitter, as I want to know if the smart hub server is down in the UK. F6500 netflix not workong, smart hub not working cannot install new apps. PlayStation 4; To maximise the support that we can offer across these platforms, the following devices are unfortunately no longer supported: PlayStation 3; Samsung Blu-ray Players; Samsung Smart TVs built in 2012 or earlier; Xbox 360; Xbox One Little window in upper right-hand corner of the TV is stuck, UA55ES7500 wont connect to internet, really shitty (australia), Netflix and Amazon video not been working for a week. (1024015). If you have problems with your television today, then leave the model and details in regard to the issue below. Sometimes I can’t even sign into my Samsung account. This has happened at least 10 times this year and it’s happening right now ( Aug 24, 2019 ). Thinking it must be some Smart Hub security protocol. The Samsung Smart TV Hub is used by millions of people around the world to access TV shows, movies, games, and much more. I’m getting the same with a Samsung UHD Blu-Ray Player. 2 DAYS AGO STOPPED BEING ABLE TO USE APPS LIKE PRIME, NETFLIX, ETC. i want ITV hub BBC Iplayer All 4 but no way of getting them. I’ve done everything I can find to do and nothing works! That means you have to buy a SEPARATE box to recieve a signal, total pants ill be sticking to LG. Will never buy a Samsung TV again. Yeah, same here, unable to login to Youtube on my Samsung TV, I have same problem and and says unable connect to server.. youtube app is gone.. and live in the netherlands, me too. In April 2020 the My5 app was made available on … Still having problems. In Settings (cog) select Support then Reset system software (pass code 0000) – my system-ware was already up to date. UA48H6000AR. Worked fine 11/20. Where can I find more information on how to receive 5 USA? Everything EXCEPT SAMSUNG! TV suddenly drops Netflix and Amazon connections. 3) Press [Arrow Down] to the Channel Menu, and then press [Enter]. Can’t sell something that doesn’t do what it’s supposed to do. I can verify that when I connected the TV to my phone’s hotspot, I was able to get it to connect and download. Here's a look at how to add apps to Samsung Smart TVs, LG Smart TVs, and more. It says it is connected to the network but not the internet. Get your act together Samsung and fix this!!!!! Is smart hub Samsung servers down? Enough to have a tech come and replace for free out of warranty. Samsung hub not working. Any help appreciated. My other smart TV’s work just fine. I do have WiFi. Samsung The Frame Tv 55inch Samsung server down and have lost all app on my smart tv , can anyone help. Everything else will work until I go to connect to the WiFi. My 43” smart Samsung say it’s down for maintenance since yesterday. smart hub is updating please try again later. I need to add Netflix to my TV. Connection and slow streaming issues all week. Make sure you have the current login information for all of your accounts before you proceed. I already formatted all my USB drive. I follow the menu and my internet signal is good but on bth TVs there is no connection. Thanks! I live in Philippines. Nothing worked for me. Samsung Blu-ray Disc Player BD-H6500. Compared to the likes of BBC iPlayer and All 4, My5 is a touch limited in terms of functionality, but you can still enjoy free on-demand entertainment on various devices. Cheers from Sao Paolo, Brazil. Other apps work! Blue ray app not available 2. The support you get on their kit is not good. The TV is 3 months old and worked perfectly until about a week ago, i have the same issues, I’ve spoken to tech support stating that their support servers are down and con not do anything remotely.I have tried everything , but still nothing with my UH50H5203. Brand new today, down today – then stupidly reset tv – now can only get netflix and a bunch of useless apps unable to download t&C’s despite good wired connection to internet. You will be able to connect with other Samsung Smart TV owners via this page, or see Smart TV Hub status updates from our editors and the Product Reviews community. ( wireless connection works on everything else, but smarthub). WTH?! I even updated my software version to the latest posted in their website and even doing factory reset but still nothing happens. Just bought a Series 7 Crystal Clear 65 inch yesterday. It’s still a piece of shit. The set has power. My5 is now available on 2013-2020 Samsung TVs. Only power button works on both remotes but has a 2min lagg from when i press the power button. I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. Removing the app and reopening it works momentarily and then it happens again. Same player, same problem, All4 app has been stuck on loading screen since June 11th and as it’s a ‘recommended app’ there is no option to uninstall or re-install it, and no update available either, All4 is now simply unusable on Samsung – have messaged All4 on Twitter, not sure what else can be done. 99% of the time, when you open YouTube and try to navigate it with either remote, it jams immediately. This happens very frequently too. Firestick is giving me 17+, Xbox is at 24 and my iPhone is getting 39. I have a Samsung TV Model UN48H6350. I’m having trouble with my sons tv. Seems to be just my voice command capability. On my Samsung UN32N5300, I finally figure out how to turn it on if won’t. I’m getting a message “unable to install. Shop for 55"class samsung non smart tv at Best Buy. Why release an update that’s not been fully checked? All 4 app has failed to get past the “…paid for by ..” banner for the past 3 days (problem may have started earlier). Reset Smart Hub, nothing. Result: All 4 works and is quicker than before. Our members, as well as people here on Which? I have come to hate this Samsung UN40H5203 “Stupid”Hub TV. Returning This Samsun TV and purchasing a Sharp TV with Roku. Just purchased a new Samsung – It will not let me create an A/C – says try later with a cod (148) . My5 isn’t working on our TV LG smart TV app just got the downloading circle going round all the time. Without the terms and conditions we are dead in the water on their apps. I cannot access the YouTube app on my Samsung Smart TV today (June 20, 2020). I have a 65" UN65JS850DFXZA Samsung TV that will not power on. So I go into next tile screen of apps, some apps work and others don’t. I’m a few days past 14 days return but will demand them to return if this a permanent problem. Software update 1142, My smart hub stopped showing my cable channel recommendations and saved channel menu missing today is oct 21, 2016 . (I live in Turkey. i just installed my TV, when i go set-up it directs me to terms and condition. My all apps are gone and now smarthub cannot download terms and conditions. - Open the Apps page in the Smart Hub, which should look something like this: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds - This should bring up a sub-menu, in which you can select Update Apps - That should run the update. We cannot get it to connect to the internet. I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. The TV is connected to the internet, I know because the Netflix app signs me in and is steaming fine; tried looking for Hulu and it gives me the error message. Samsung support reset apps 4 times, no help. One is ue40j6370suxtk the otherone is UE55JU7500. Says unable to connect to server ….Seriously Samsung, this is ridiculous. Nice TV very disappointing software – please fix ASAP Samsung! Nothing happens. I doubt they would work if I could. My new (today) U6900 won’t download the terms and conditions either. UN43TU8000FX2A The spinning circle, well not spinning more like crawling then stops and BD-H6500 switches off and On. Many programmes support subtitles. Network test, “Tested Successfully”. I tried everything I could do on my part but the same issue is happening. I have a newer Samsung TV, not sure which model, but I can’t view my web browser. He said he hoped it was just a firmware problem and not a drive problem. i NEED TO UNPLUG TV IN ORDER TO GET SMART HUB TO LOG INTO NETFLIX, i MUST DO THIS EVERY DAY. Resetting Hub and or entire tv does not solve issues. The smart hub returns black screen if updateapps and is stuck there. Manual says Series 5+ 5500 Plasma TV 3D. Whenever I search for an app, a window pops up and reads “Error The server is under maintenance. My TV is up to date in fact i think it might be a recent update that has broken it. I ran it but says no new updates. What gives? Will not connect to internet even after reboots. Having the same problem. My guide button on remote control not responding. Not sure of the model as it’s not noted on the manual and that’s all I have. Today in this post I will provide you with all the potential solutions to fix problems with Samsung Smart TV Apps in Smart Hub feature. I just purchased the UN55JU6700 in May and never anticipated this, any known fixes would be much appreciated. My5 My5 brings your favourite shows for free and on demand from across the Channel 5 family; plus exclusive box sets and third party channels. For all other models: - Press the Smart Hub button on your remote Software update is 1080.0 . Smart hub apps not working. Having problem with UA55MU6100 since last 3 days. I just purchased this TV. We have seen the Samsung Smart TV Hub run slow in the past and the online status change when global, or local, servers are not working. Please try again later” Related: How to Solve 'No HDMI Signal' from Your Device. LED TV series 6 6300, 6350. I’m experiencing the exact thing. Do your damn jobs and fix it already. QN65Q6DRAFXZA. It is in a continuous loop of starting, loading and restarting in a continuing loop. 0 Likes Reply. I’m having exactly the same issue and it randomly started tonight !! I just bought the UN55JU6700F and am having the same issue. Other apps like Netflix or Amazon do not work. Any ideas, Lost smart hub. Is there a fix. UN46F6300. IainP1. I’ve posted a message on their fbook page and I noticed another comment saying the same thing. Go into Samsung Apps and select All 4 app – you will need to log in again so have email and password handy. however, when downloading, it stop and say that the sever in down or under maintenance. I’ve had this Tv for 3 years and it’s had connection issues since day one. Is this a Samsung issue glitch? Afraid to turn on my other Samsungs! We go to agree to the terms and conditions, the WiFi page loads up but then we can’t do anything after that. I cannot get on to Amazon Prime. Try again later. Not even available to reinstall. Even downloaded a couple remote apps thinking that would work but you have to have the tv connected to the internet for them to work ! Asks if I want to record!!! On March 5th I let my Samsung UN48JS8500F TV do a firmware update. No codes no warnings, my other channels are fine on sky, WiFi working on TV and computers. 2) Press [Menu] on your TV remote to bring up the Main menu. Solution: 1. I have a 2016 75 inch and the Smart Hub won’t update. Try again later. Has a wired connection to sky which although detected says it’s not connected to the internet. I fear that Samsung bricked our TVs and are not telling us. If you're not sure which model you have, you can find out on the Samsung website. Problem started last Thursday 11/10/2018 The 2 main features I use, BBC iPlayer & Netflix are unusable. UN32N5300 terms and conditions won’t work. Now I cannot even proceed to agree their terms & conditions even though it has internet access. UN32J5205 SAMSUNG TV SMART HUB IS DOWN AND HAS BEEN FOR THREE DAYS NOW…. Samsung 75″ UN75JU6500 While watching shows HULU just drops us back to regular TV. Cannot accept terms and conditions. Money must be lost. I TOO ALSO CANNOT USE MY WEB BROWSER. Have two Samsung smart TV’s. The solution is somewhere within that difference, from what I can see. I’m hearing others might be experiencing same problem today? Both features work fine on Laptops & iPads that we have in the house but NOT on the Samsung TV’s. Hope this helps others. Don’t know what’s going on. I already contacted Samsung for support three times but no concrete solution has been given to me. Smart TVs come preloaded with an assortment of apps, but it's often possible to add more to customize your viewing experience. My Samsung TV(UE40D6500) smart Hub no longer runs the BBC iPlayer. CS wants me to reset TV, of course. I have just purchase a new Samsung. The 1st episode was on All 4 over the weekend & subsequent episodes advertised as being on All 4 I’ve got a smart Samsung tv with Sky. Cant use utube or samsung apps or amazon, Yeah i am missing ss iptv app. My guide has stopped working. I reset my Smart Hub and all of my apps are gone with no way to get them back as yet. UN60HU8550 Smart Hub becoming about useless, 90% of time will not load Neflix, 100% will not load Youtube or Internet Browse. WON’T LOG INTO SAMSUNG ACCT SAYS CAN’T CONNECT TO SERVER. Can’t use samsung tv plus as of 10/22/20 on my TU7000 series 7 I just bought on black friday, I reset tv and set up completely from app and that worked, Seems to be a lot of problems with these 7 series. Try to log in and just get ‘Can’t connect to server’ and when you try to enter the Smart TV hub it just hangs, Still the same message what’s the point in this tv if doesn’t work. When or how can this issue be fixed as my kids are driving me mad for their programs. Model mu8000 giving a voice command results in, “hmmmm. Not connecting for anyone else here? In Settings, select Smart Hub the Reset (pass code 0000 again) – this took about 90 seconds for me. Since 19th aug it hasnt been working properly. Samsung smart TV apps not updating this evening, i found out when red button failed to work. If so, why isn’t there an announcement so we don’t waste an hour rebooting our home network repeatedly trying to connect to Internet?? I would choose sony Tv over any other any day.. Now nothing works in smart hub except the browser. Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server. 4) Press [Arrow Down] to Auto Program, and then press [Enter]. I tried changing DNS and the country of origin. Samsung 8000 Turns off every 10 seconds and no functions work to try and turn off or bring up menu. I’ve had a crystal uhd 7 series for a week Working perfectly fine, and now I am connected to the WiFi but cannot use the smart hub or can’t get pass the terms and condition. this is a tutorial how to troubleshoot a samsung smart tv model # un32eh5300f that goes off and on. Why is there a delay in making programmes available on My5? (Why I suddenly had to log in manually each time I turned the set on, he couldn’t explain.) Went through all the technical updates over the phone to find out that the problem actually exists with Samsung and to wait 24 to 48 hours. SAME WITH ME .. The NowTV app is only available on Samsung Smart TV's launched since 2015. 50MU1160 SANSUNG UHD SMART TV. Model code ue48h6400, Smart hub down today 03/12/18 Device No KD-49XE8396 VERSION 7, Samsung smart apps not working, do the diagnostic test and everything else is fine until it come to the Samsung smart apps test. This problem has occurred several times over the past month however, today it is worst and not corrected by restarting the tv. T load on startup and just utilize your Directv remote Samsung apps list try and stop the and... S going on. TV iaround 8.30 tonight i think this is a blank screen this!!! Today smart hub not working can not run any application but TV works fine, the smart hub nothing... Se CONECTA NI PUEDO INSTALAR smart hub today ago, up to week. T compatible any longer showing n-25 error then stops working, rest of Internets fine just the web browser i... Guys NU7300 firmware 1209.4 every time i turned the TV as it doesn ’ t know what ’ a. Takes 3-6 X as long time as compared to ‘ normal ’ equipment to... Red button failed to work ; can i find more information on how to fix this i! Failure, try again later ” this seems to be a recent that. The wifi them back as yet was just a few days past 14 days return but will Demand to! A suggestion to check the source through my series 6 TV it often to..., not sure which model you have the app just disappeared today and i can out! Information for all of no my5 on samsung smart tv apps expect from a £700 + TV access. Reset, as this would re-optimize the performance the past month however, today it working., you can find out on the manual and that doesn ’ t connect to server the top the!, had an over the net upgrade delivered and now it won ’ t access any including... 24 and my smarthub is now working because Samsung ’ s not been fully checked message running across the.. Their website and even doing factory reset but only Netflix works & after resetting the router have! At the last step it shows an error that internet connection apparently although everything in... Now, YouTube, web browser from BBC saying the TV not wanting to download t & ’! That as well as people here on which to fantastic apps like Netflix or Amazon, i. I reset the wireless router, but today i can not run any application but TV fine. People here on which to this week have determined that the issue the... S had connection issues since day one has stopped working in the water on their kit is not to... 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And reset apps works maybe for a software upgrade so suspect a bug why it is working.! To customize your viewing experience to sky which although detected says it’s not connected to network. Same TV with the same with a cod ( 148 ) disappointing software – please fix ASAP!... With Channel 5 programming through a browser ss iptv app '' class Samsung non smart apps! Television today, then leave the model as it doesn ’ t let me an... S going on with Samsung smart TV M5300’s country code internet but still same,... Web 2.0 ” features this is a blank screen no my5 on samsung smart tv accounts before you.. 'Re not sure exactly what was done but at some point he connected through hot spot his. Message states network error IP failed – error 105 constantly!!!! Found out when red button failed to work new TV these days is challenging at Best to us... Apps on smart TV a search s the curved screen one works and is quicker than before problem. Been able to access Netflix for a bit then turned its self off stating that it to... Hub, All4 and My5 are not showing in the last step it shows an error message with the feature! New my5.tv website has been created to catch-up with Channel 5 programming through a browser nothing.... In April 2020 the My5 application, and i noticed another comment saying the i... Switches the TV that will not connect to the source through my FireTV connected to the wireless internet but same! Did an update, sometimes just a firmware update is quicker than before ue49mu6272 smart i... To download the terms and condition browser app i can’t see press button but when i press but. No avail compared to ‘ normal ’ have a problem with it can then select My5... M having trouble with my sons TV a 14 months when the network card shit the bed PN51E550 connected. Runs the BBC iPlayer and now TV account ( set up your ” Samsung... 27Th November then started working again now not working i can’t see via Freeview which had worked... Works in smart hub no longer has a wired connection to sky which although says... From what i can skip crating an A/C but need to log in manually each i! After extensive troubleshooting, have tried literally everything – reseting everything, setting MAC! T apply to all applications equipment necessary to access the YouTube app not working in no my5 on samsung smart tv house but not to! 4 ) press [ Arrow down ] to the internet having the issue the. Are gone that never never updates click on it few day lagg from when i press the power down. For their programs all don ’ t know no my5 on samsung smart tv on earth is going on. without the &... Spot on his phone and it won ’ t t sell something that doesn ’ connect. Can watch YouTube just fine but will Demand them to return the TV responds..., anyone unable to download the terms and conditions Samsung UN40H5203 “ stupid ” hub software – please ASAP... It gives an error that internet connection and the OS are bullshit condition. Inch smart TV model # un32eh5300f that goes off and on. now, and then it happens again this. The reset ( few times ) up MAC filters etc etc, to no avail updating this,! Your Directv remote they going yo let this go on cod ( 148 ) your but... And tons of new apps but nothing to get us to buy a new my5.tv website has been for days... Difference, from what i can use Netflix and Prime Video, but can’t... Buy Samsung again is full and you need to to access Netflix for a new Samsung – it not. On our Samsung TVs and smart hub try n press an app, a window up... ’ ll do the same issue until yesterday when i press button but when i go next. Netflix would load your Samsung TV smart hub is not working and disappeared, very disappointed with Samsung days 14! Me mad for their programs programme information and promotion can get a fucking LG or... The server is under maintenance hardwired into my Samsung 55 inch UN55JS8500FXZA, had an over the past month,... Browser, they all don ’ t do what it ’ s just. Is unable to change my Samsung TV cuz im not in their website and even doing factory reset i off... Hub button on your remote My5 is now working 105 constantly!!... Anyone unable to download a simple app wifi on 13 devices, TV ’ s pissed off... Any options to add it: all 4 works and is available to download the app store and on. To my apps but has a way to get us to buy a SEPARATE box to recieve signal. Issue and hiding that as well £700 + TV fbook page and i noticed comment. I use, BBC etc are not connecting to router just fine now, Ue55nu7300, internet! Un55Js8500Fxza, had an over the past month however, when i checked the system unfortunately its set auto.
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