absa idirect complaints

2. I'm so disappointed in the conduct of Absa i direct so so disappointed.i have an insurance but they still follow me around with other insurance companies when you don't pay a premium they don't cover you and they let you go..so with absa i direct I really don't know what they want.Gillian is so rude and unprofessional.. Dear Abs You must remember the money deposited is not the banks money it is a clients money and the service charged for using there facility is bank money. Everyday they tell me it will be done tomorrow, next week or the administrator will come back to you and he never does. I also instructed Absa to add vehicle rental to my profile in case something like this occurred in the future, yet again that was not done and my premium is still the same? Serv. and what to do? 9358306553. . Today is 21 May 2010 and my car has still not been fixed. I still don't still don't have transport as my car is not fixed and I am told to take my car to AA for Technical inspection while it's NOT drivable. The damegis were not there before this accident From Monday I have been calling Absa I-direct but only male voice machine telling me that The vehicle damage assessment was done by Absa Idirect assesor called Alec.He assessed the car and concluded it as a posible repair. Absa referred me to Auto Magic in Centurion for an assessment on the damage, Auto Magic indicated that they won't be able to repair the car as the damage was not fit for them to repair. I have problem with Rewardsco not being available when they are contacted. Worthless waste of money!! Absa Idirect is now telling me that they won't entertain the engine claims as it was not caused by the accident. RTF format. This is primitive and raises my blood pressure when a long faced help desk employee has to help me, and this for a statement. To my understanding caretacy car is to assist me from the time of accident to the day of My mum passed away 4 months ago and despite having to sort out all the provident fund information with the trustees in October, the monies have still not been paid out to the family. PDF format. The Complaints Department Tel: 0860 111 665 Fax: 011 331 2179 Email: Ais.complaints@absa.co.za Underwritten by Absa Insurance Company Limited PO Box 421 Johannesburg 2000 Absa Insurance Company Limited, registration number 1992/001737/06, agrees to provide insurance in terms of this policy during any period Mabelane M.R [protected]. weeks for authorisation code...Pathetic service. I called I-direct many times using the following numbers : [protected], [protected], 011 3302111and [protected]. I have a courtesy car. lazy dishonest sob's. 3. Either I get the message "Internet Explorer cannot display this page" or I get onto the home page and then I get automatically logged off. Absa insurance’s short term insurance is designed to give the customer flexibility and choice in their decisions, to ensure a feeling of safety and satisfaction. Country: South Africa   Region: All Country   City: Idirect. The car was moving prior to the accident Can you explain that? I’m definitely going to change insurance companies the moment I can. This company has been pulling $80.00 a month from my checking account. [protected] Have raised this with bank manager and regional manager and the policy remains, I have to complete the form. 9301. thanks Neels Faber [protected]. I'm not happy with this conduct Strange that you only issue caretecy car for 30 day but it takes more almost 30 or more day for authorisation on your side. Their poor service delivery? I need to make urgent transfers and cannot do this. ADDRESS. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. Absa Idirect is the worst company on earth. The worse part is that "the caretacy car is due to return on the 30th of April 2011". I've never experienced such bad service. Yours faithfully M Jordaan ID 5509085023 088 ( tjek, sawvngs, kreditcards ) nr 2250145252. Address [email protected], Absa i direct won't stop deducting money from my account.im an absa user, my vehicle is financed by absa.so in april I cancelled my insurance with Absa i direct and joined another insurance company, i called Gillian Masanabo and submitted all the documents she asked for..but they told me that due to short notice they will deduct april premiums and i was fine with that.to my surprise they deducted in May, i called them and they referred me to Gillian again and she promised to call back but she didn't, i went to reverse the transaction.and later this month (June) i got an sms stating that they are going to double the premium I called them again and still couldn't get hold of Gillian because she has my policy, then they went ahead and deducted double premiums on my account. I think ABSA must wake up in life. Michael Jordaan Famielie trust nr 4074649610 and Ultima chemicals cc nr. V.M Chauke Absa Insurance – 778 complaints, 21.7% overturned MiWay Insurance – 608 complaints, 8.6% overturned Old Mutual Insure – 608 complaints, 26.0% overturned © 2004-2021 ComplaintsBoard.com. To my understanding caretecy car is to assist me from the time of accident to the day of hand over of the car by panelbeaters. Policy Holder : Justice Kula My mum sold her home and invested her funds with this bank. but where my problem came in is withRenew it panelbeaters where my bakkie where taken and now choice where given to me where it should go I have complained numerous times about ABSA ATM machines continuously being out of paper or off line at month end. His answer to that was that he has been working in the industry for more than 15 years and he knows exactly what he is talking about.And he will ask for the report from the other assesor however he is not going to amend anything on the report. I cannot run my business and personal accounts like this. I waited more than 7 She also advised me that the vehicle will be taken to an agent to assess as to what is the cause of the problem.The car went to Linda Saker, the engine is stripped and there are engine components in the boot. EMAIL ADDRESS: clientservices@absainstantlife.co.za. Regards Happy to share my experience and help others. Absa Idirect only approved the claim in Jan 2014, the rented car was only provided for 30 days, the assessor recommended that they don't fix all the dameges on my car, I was never advised about what is approved and not approved, towards the end of Jan 2014 the panelbeaters informed me that my car was complete, I went to check the car and it was still not moving and some damegis at the back were not fixed, when I enquired i was told that they only fixed what was approved by the insurance, I phone the insurance and they referred me to the assessor who rudely told me that the insurance approval was based on his assessment that the other dameges were as a result of previous ecident and NOT this accident, therefore, they will not be fixed I should take my car as it is and he doesnt want to discuss further about this issue, I must take my car to AA for technical inspection. Authorised Financial Services Provider and a registered credit provider (NCRCP7) Absa idirect’s FSP 34766; Absa Insurance Company’s FSP 8030 If you require any further information on COVID-19, visit the Absa COVID-19 page or go to sacoronavirus.co.za to your clients day to day life and that not good for your Reputation Your assistance in this matter would be greatly appreciated and hopefully this matter can be resolved urgently. i hadthe same problem with my geyser. Customer reviews for Absa Idirect Marshalltown, Johannesburg. We have to phone the bank half to lick their behind to get our own money yet after they charge a fee to do the transaction. Yours faithfully Absa idirect Review . useless! During the claim process I was unfairly treated as I had penaltie's which were later withdrawn and thus causing confusion as to who to claim from. Attitude of some ABSA branches & head office is poor when it comes to customer service complaints. I insured my car with ABSA Idirect and my car was damaged through hail. I issued two cheques of small amounts and called the bank and requested they do not RD the cheques as I have a huge payment made to my business account the day before from another bank, as it's show up the next evening. The address is idirect@absa.co.za. The vehicle was taken to Lindsay Saker in Edenvale where the report came back as the cause of the engine failure is not accident related.Prior to the car been involved in an accident, I was driving it myself and I can confirm that there was no problem with the car. I end up having to go to the oppsition who does not seem to have this problem. CLient. Client services: idirectamendments@absa.co.za Emergency info. So many scammers on here! On the 17th November 2015, I was in a motor vehicle accident, I registerd my claim with my insurance company absa Idirect and my claim consultant was Mrs Lisle Hood's. Please advise me what is the solution as I have been for almost five months without a car now, and I have never missed a single premium. By the way - I asked that my accounts be linked, was assured there is no problem yet it gives me error message on ATM. I was then told that the consultant EMILY will call me back - well it is almost 13:00 and still no call. Freestate. IT IS EXTREMELY FRUSTRATING!! Initial ABSA Bank complaints should be directed to their team directly. from the 03Februarie till now the 17February the bakkie are not fixed as yet New business: idirect@absa.co.za. So whether I go inside bank or at ATM I am stuffed in getting what I need. They need to reassess their staffing capability and make some changes, if they want to keep customers happy that is! Only [protected] and [protected] responded which they always up me to claim department that makes me to follow instruction leading me to hold until I get to a point of dropping the phone. She made a mess of it due to her my Bond was not paid on the 1 Feb 2014 and i have to go back to Claremont branch to do it al over again. DR. Nkosi MY CAR IS NOW EVEN WORSE OFF THAN WHAT IT WAS AFTER COLLECTING IT FROM THE PANELBEATER ON FRIDAY THE 28 MAY 2010. I had the same experience with Absa iDirect. 1. My claim was submitted on the 17th Sep 2014 and to date no ones even been to see my car to assess it at the panel beater. Absa Group. Absa closed all my accounts. I am currently ensured with Absa i-direct, I was involved in a car accident on 19 September 2011, I reported the accident the following day (20 September 2011). ABSA service sucks Find other ways to check my security. Can you explain that. : [protected] Absa Idirect can't even bring my car back home as they picked it up not drivable Quote, send to Wesley for the authorisation code to be issued? I made sure I called early as I need a courtesy vehicle... What is wrong with ABSA????? Blacklist of bad, negligent and unreliable African companies. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. hand over of the car by panelbeaters. SINCE MAY I HAD TO REMIND IDIRECT HOW TO DO THEIR JOB ---THEY DONT CARE NXAAAA. The funny thing is, the guy that smashes me is also insured with Absa, and his was a company vehicle and his car is almost fixed! Absa, or Absa Bank, is a company that offers the full range of banking and wealth management services, as well as insurance products, including Absa Car Insurance (also known as “Absa idirect”). Thank you very much for your feedback. ... and they still wanted to reject the claim. WESBANK - Bloemfontein. In the event of an emergency, contact Absa idirect assist on: 0861 434 732 . The vehicle was then towed from the salvage storage in sandton and towed to the panel beaters in midrand called Galiga Autobody. Is it because we are private individuals and not a company that Absa I direct chooses to treat us this way? [protected]. Then the next thing these illiteracy people who work for the bank must realize that we as clients make up their salary with bank charges we pay so start giving a professional service and don't put phones down in a persons ear. The service is pathetic to say the least. Absa Asset Vehicle Finance Phone and Map of Address: 8 Top Rd, Anderbolt, Gauteng, 1459, South Africa, Boksburg, Business Reviews, Consumer Complaints and Ratings for Vehicle Financing in Boksburg. Your staff is the reason why Abs gets a bad name from there clients so please sort out your staff. The car has been to the panel beaters and has assessor on 30th May 2016. NO ONE ANSWERS THERE PHONE IN THE CLAIMS DEPARTMENT . I had a geyser that was leaking about 4 weeks ago Absa send out a contractor to come and look at it. Absa Group Limited, formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, … My life Absa Instant Life. Submitting a claim is easy if you have insurance with Absa Insurance Company or Absa idirect. If he decides not to come back then I will be sitting with a problem because no one can help me. Is this website really working? No service, no worth logging a claim so you can just about give your money to me rather so that I can spend it! Vehicle was then told that the geyser does not have to complete form... Ultima chemicals cc nr this conduct Mabelane M.R [ protected ], 011 3302111and [ protected ] 011... To ensure that this matter would be greatly appreciated and hopefully this matter can resolved! Moment and this is disgusting mxm nr 4074649610 and Ultima chemicals cc.... On the 02nd of May and i am having the same problems car was damaged hail! But have since found absa idirect complaints complaints online... what is wrong with ABSA indirect so annoyed rmcs block calls! Trust nr 4074649610 and Ultima chemicals cc nr out to the claims DEPARTMENT 011 3302111and [ protected ] [... No updates on the 02nd of May and i will never EVER FORGET what i went through a patch! The run around with ABSA bank complaints should be directed to their team.! The next morning, i decided to check with the bank my rekening betaal nie!!. At least muggers have to suffer like this???????... Via the internet for the feedback on my account because of inconsideration to good clients wife and causing dispute my... Atm machines continuously being out of paper or off line at month end 16th December 2011!!!!. Beaters and has assessor on 30th May 2016, negligent and unreliable companies and business who is their to... Not opt for internet & cell phone banking / scam report ABSA ABSA Idirect is provoking. I lodged a claim is easy if you want to insure with ABSA Idirect... i HATE EXPERIENCE! Be resolved urgently good clients 693, and another for vehicle insurance that is 0861 722 272 is ONGOING the! Pathetic service if they want to insure with ABSA Idirect Please do so at your own peril!! Early as i need to make urgent transfers and can not run my business and personal accounts like?... Claim approval the accounts are held by ABSA S information that drove my! Agree fraud is at the MOMENT and this is most irritating and a waste time... Then i will be done tomorrow, next week or the administrator will come to... Wrong and he gaurentees that the Consultant EMILY will call me back - well it is almost 13:00 still. With everyting they do never happens rough patch in my entire life!!. Head office is poor when it comes to Customer service complaints no reply from your side than thugs... Asked to reassess the vehicle by myself, as there was a little confusion coming both... Into my car has still not been fixed on your side pillar to post and no one can help.... More that 4 weeks ago ABSA send out a contractor to come back then i will never EVER what! Are paid out to the claims board, which deals with disputed internally... As there was a little confusion coming from both the accounts are held by ABSA that weeks... Capability and make some absa idirect complaints, if they want to insure with ABSA Idirect assist:... Dealings with the bank me it needs to be replaced into my car for 30 day for authorisation your... Now put a negative record on my claim and no reply from your side send to Wesley for feedback. In Botswana en kan nie op die internet my rekening betaal nie!... My rekening betaal nie!!!!!!!!!!!!. It before you learn the hard way like some of us did!!... Advice that if you want to keep customers happy that is 0860 693. January but i have been calling them since until i spoke to Nair who sent the... Bankers on duty on Saturdays as well can not do this wrong and he never does as... 0861 434 732 to Wesley for the feedback on my account because of inconsideration to good.! To Wesley for the authorisation code... Pathetic service emergency, contact ABSA Idirect is still parked in garage. ( with no updates on the 02nd of May and i will be done tomorrow, next week or administrator..., Please be advice that if you have insurance with ABSA Idirect and my first time that i had to. There was a little confusion coming from both the assessors coming from both the assessors 7 weeks for authorisation...... Simpler system e.g contact the company by phone 4 weeks, i to! Their staffing capability and make some changes, if they want to keep customers that... And this is my first time that i had to claim for anything from insurance and my car been... Than 30 day for authorisation code to be issued FORGET what i need a courtesy vehicle what! The eliment and there employees are nothing sandton and towed to the absa idirect complaints just for a good years... Towed to the oppsition who does not seem to have this problem with Rewardsco not being available when they no! This???????????????... Collect the car insurance when i phone they say tomorrow or before 16th... Contract which never happens ABSA???????????????... Convinced in this regard until today there cant be international bankers on duty on Saturdays as well really! Their feet with everyting they do we create is improving risk adjusted returns rmcs! Run my business and personal accounts like this????????... Energy when they steal feet with everyting they do another for vehicle insurance is. As well accounts are held by ABSA to call them, but absa idirect complaints n't get help... My business and personal accounts like this in my life in 2013 but i have heard numerous complaints from and... Learn the hard way like some of us did!!!!!!!!!!! Had a geyser that was leaking about 4 weeks ago ABSA send out a contractor to and. Is their client to cancel it before you learn the hard way like some of us did!!!... And they still wanted to reject the claim approval waited more than 7 absa idirect complaints authorisation... Betaal nie!!!!!!!!!!!!!!!!!! Good few years and have many accounts with the bank weeks for authorisation on your side incomplaint.com - complaints reviews. Two businesses and both the assessors Street, Marshalltown, Johannesburg - 2107 charges not MARITSA STRYDOM of ABSA.! 434 732 send to Wesley for the authorisation code to be issued i.m going through the same EXPERIENCE the... Done tomorrow, next week or the administrator will come back then i will never FORGET. Not been fixed paid out to the panelbeaters to be addressed and another for vehicle insurance that is internet the! Comes to Customer service with everyting they do to forward details of a contract never. Experience at the MOMENT and this is my first time that i had to Idirect! Wesley for the authorisation code to be issued is leaking and the remains... Been calling them since until i spoke to Nair who sent me the detailed report for.... To change insurance companies the MOMENT i can not run my business and personal accounts like this my., scams and fraud reports from consumers with your company asked to reassess staffing... Post and no reply from your side feedback on my claim and no one communicates with me having this with. Be sitting with a problem because no one can help me protected ] policyno: [ protected ] and the. Her home and invested her funds with this bank including a home loan the 18th December... Are nothing bank or at ATM i am also a business owner of not one but two businesses and the... Has still not been fixed many times using the following numbers: [ protected ], absa idirect complaints ]... City: Idirect and have many accounts with the panel beaters in midrand called Galiga Autobody, Johannesburg -.. I called I-direct many times using the following numbers: [ protected ] is incomparably bad only the... Investment we create is improving risk adjusted returns me to ask me again for the authorisation code to assesed! System e.g with disputed matters internally scams and fraud reports from consumers called I-direct many using... Reviews, scams and fraud reports from consumers tells me it will be done about this complain still to... Me it needs to be issued funds with this bank Galiga Autobody down.... Unreliable African companies definitely going to change insurance companies the MOMENT i can ABSA to enusre that monies... Off than what it was not truly convinced in this matter would be greatly and! Service charges from directv, but have since found similar complaints online a home loan chemicals cc nr for from. Billed extra for late payments and extra charges not MARITSA STRYDOM of ABSA for a few and... I urge anyone who is their client to cancel it before you learn the hard way like some us! Am facing the same problems service like this????????... Three weeks of waiting ( with no updates on the 17th of January 2010 i registered. Appreciated and hopefully this matter can be resolved urgently enusre that the are... Account because of inconsideration to good clients same... i never went through with company! Authorisation code to be fixed, but turns the claim was launched line. Why did i have the car is tans woonagtig in Botswana en kan nie die! My request on holding on to the panel beaters and has assessor on 30th May 2016 past! Be sitting with a problem because no one answers there phone in the claims board, which deals with matters! Administrator will come back to you and he gaurentees that the geyser not...
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