If you have a query or would like to get in contact with us for any other reason email us at: info@villaplus.com or telephone: +44 (0)1727 836686 I have booked with Villa Plus several times (twice in Portugal & twice to Majorca) and each time we have had great holidays with no problems! Villa Plus Limited is an active company incorporated on 22 July 1986 with the registered office located in St. Albans, Hertfordshire. They have been subject to a pounding by which , castigated on watch dog and if you read all the web sites you will see an obvious pattern. Louise13460866 (1 review written), We booked a holiday for 4 to Cyprus on the 23rd of September for a week before the Coronavirus pandemic with Villaplus. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. No communication from VP - just an automated email to say if we did nt pay our balance we would forfeit our deposit. How dare you treat customers like this and not even email them to say what is happening? You can change this and find out more by following. We immediately booked another holiday to Spain initially being told we could transfer the cost of this to the new booking but was then told this wasn't possible. Manage your booking, View your itinerary, Book car hire or private transfers, Access your travel documents 14 days prior to departure. Due to the Covid 19 outbreak we assumed they hadn't contacted us with access information as they were going to issue a refund. Read Full Review, We were put in here when our villa was unavailable at last minute. They are now refusing customer refunds on the basis… They then stated that Villa Only bookings would be refunded. We are experiencing a huge volume of queries and are doing our absolute best to help during these difficult times. " Read Full Review, Villa booked and paid for in full in Croatia on 11th July 20 all flights cancelled, contact from Vila plus this week by phone asking if we intended going? The latest accounts are filed up to 2019.11.07. Read More, Media Gallery for Villa Plus www.villaplus.com, by Company number 02039621 Follow this company File for this company Company Overview for VILLA PLUS LIMITED (02039621) If you are currently in resort and have a Villa Plus flight inclusive package holiday with & Thomas Cook Flight booking with us, which is due to return after the CAA’s repatriation date of the 6th October, we will be contacting you shortly to advise what arrangements are in place for you. It is tempting to say that the holiday industry has been hit hard, sadly whilst I am sympathetic many of us have been… Get the latest business insights from Dun & Bradstreet. By continuing to use this site, you agree to the use of cookies. ABTA Members. Thomas105 (1 review written), by Neither did we receive any address details or key access details as promised in their terms and conditions, prior to the commencement date . " Read Full Review, Written on: 15/08/2020 - they normally call in once a week but are at the end of the phone to offer and help or advice , places to go/visit etc. Daveydoodles123 (1 review written), by We just want our money back- you couldn't provide the service we booked so that is what we are entitled to. Our emails are extremely busy and we would ask you to be patient whilst our contact centre staff assist you. The villa's have always been great and the rep's are helpful (& not annoying!) (1 review written), we have villa only holiday booked for 22/8/20, today is 20/8/20, villa plus havnt sent travel documents but tell us our villa is available to us despite flights off due to travel restrictions, say no refund but we may be offered voucher as good will gesture. My Villa Plus lets you manage your Villa Plus holiday booking. Fiona440 (1 review written), I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. by Our group could not find alternative flights that suited so Villa Plus cancelled the holiday - I made … Read Full Review, Written on: 05/06/2020 We are sorry that you have been unhappy with our service and gesture of goodwill holiday voucher. This decision was undefended. “Villa Plus - Untrustworthy and unethical” Written on: 07/12/2020 by Fiona440 (1 review written) I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. Discracefull how they have acted through covid. My kids are picking up on the stress and anxiety the not knowing is causing us. Louise13460866 (1 review written), by magazine writing an article about them they have finally agreed to refund Villa only bookings up to the 28th June. No refund after all- our fault we couldn’t… VillaPlusThieves (1 review written), by Costing c.£3000 for a week. Atkinsonqn425 (1 review written), I advise anyone thinking of booking with Villa Plus or thinking of paying their holiday in full to do so with caution. Got a question about your holiday with Villa Plus....Why not take a look at our most frequently asked questions.... Our Travel Team are on hand to answer your queries: if you would rather put pen to paper, please write to us at the above address. by mplus home maintenance company in Dubai provide best AC maintenance, Pest Control, Plumbing services in Dubai, Abu Dhabi, UAE for residential customers. Find company research, competitor information, contact details & financial data for VILLA PLUS LIMITED of ST. ALBANS. by In a bit of a pickle? How wrong was I? My Villa Plus lets you manage your Villa Plus holiday booking. Application number 1842. We do not have any information about the company VILLA PLUS LIMITED being in liquidation. Then we were told we breached our contract. We did not receive the necessary… Villa plus were very good & sent reps & the owner & it was “fixed”. Read Full Review, Written on: 23/09/2020 Read More, " They will not answer the phone and only deal with emails relating to the possibility of banking a new deposit. Contact us; Booking Conditions; Essential Information; Stay Safe on Holiday; Cookie Policy; Privacy Notice; Site Terms Try ringing them. 2 days before we were due to go (obviously trip wasn’t able to happen because of Corona) their statement on the website was assuring ALL customers they would be receiving a refund and urging them not to contact their very busy (well they do only work 10-4) call centre. Read More, " Booking is easy, the villas have been consistently of a high standard and as described, and the paperwork prompt and to a good standard. TmHps (1 review written), The current situation is obviously unprecidented, and for that reason I think most customers of Villa Plus are prepared to cut them some slack. We would have been back for a week and have had absolutely no contact from them. Ref 12EB220 Ref12EB220 Supposed to fly to Majorca on the 12 sep.Goverment restrictions came in so couldn’t go (all but essential travel).waiting patiently for a refund.8 weeks now.No contact at all from villa plus .APPALLING.was going to book by We didn't hear anything. Unfortunately we have encountered cleaning and maintenance issues the last 2yrs. First of all the Villa Plus rep blamed the insufficient number of cleaners and then the owner for not investing in the property, nothing was Villa Plus' fault. Nothing happened and despite extensive emails, complaints to ABTA, CMA, Resolver and trading standards, all I had back from VP was the usual generic nonsense ' if you… Shaun deserves a night out after lockdown Didn't even have the courtesy of telling us our holiday was cancelled. Founded in 1986, Villa Plus, classified under reg no. I explained no as all flights are cancelled, their reply was that I could drive. Later during the holiday some things were, reluctantly, replaced, but all too late. Coronavirus update Welcome to My Villa Plus. The website gives the minimum of information and is irrelevant to those of us who are owed money, many of whom like us paid up over a year ago to ensure we get the villa they want. OK - VP need to book an alternative for us. Easier said than done. We are faced with the… by by Read Full Review, Written on: 04/09/2020 Meanwhile, another… Currently registered at 16 Adelaide Street AL3 5BH, Hertfordshire the company has been in the business for 34 years. Elliana252 (1 review written), by Villa Plus Limited VAT ID Value Added Tax Number ID Search / Lookup Engine plus Address and further information free and instant accessible. 02039621 is an active company. Too cold. 1Cook (1 review written), by " The cleaners & maintenance staff that villa plus employee really let the service down. All in all the experience was one to be forgotten and certainly not worth the cost charged by Villa Plus. This is to ensure we can answer more customers, as quickly as possible. I don’t want anyone falling for their spin. We have used Villa Plus for years now but will NEVER again!! Read Full Review, Written on: 08/10/2020 Read Full Review, Written on: 29/05/2020 Company number 02039621 Follow this company File for this company Company Overview for VILLA PLUS LIMITED (02039621) After taking legal action Villa Plus backed down and returned our deposit in full. Bed was hard as a rock & pillows too. Handpicked Villas. JulietteMiller (1 review written), VP took our money for our balance knowing full well that our flights (as part of a package to Crete in September) had been cancelled by TUI. Scores of Brits travelling abroad have turned up to a holiday let, villa or hotel, only to find out that their booking doesn’t exist. by We’ve used Villa Plus a number of times… We’ve used Villa Plus a number of times over the last 10 years and always been very pleased. (1 review written), Please don’t book with this company. Atkinsonqn425 (1 review written). AVOID AT ALL COSTS Received an email from Villa Plus today to say we are not getting a refund, so we have effectively paid £1500 for nothing! Read Full Review, Written on: 13/06/2020 Read Full Review, Written on: 03/08/2020 You will be able to check-in to your villa from 16:00pm, while checkout is at 10:00am. The total number … Her boss was just as unhelpful saying they’d offered us an alternative (except it was just as shabby, built in the 70s. Jet 2 immediately refunded for both flights to VP and I was verbally assured by VP that I would be issued with full refund within 14 days. DO NOT ENGAGE THEM. So we have now paid for flights that don't exist. by by We are amongst many. Many travel companies are offering customers the chance to defer bookings until 2021 however Villa Plus are being very inflexible. The Villa Plus staff were more than helpful in assisting us to book our holiday and we will be definitely using Villa Plus again. Read Full Review, Written on: 12/06/2020 Read Full Review, Written on: 02/06/2020 By an application filed on 21 September 2018, VILLA PLUS LIMITED applied for a change of name of this registration under the provisions of section 69(1) of the Companies Act 2006 (the Act). Terrible way to treat us!! Fiona440 (1 review written), by Will not book again Its very easy to book at best available price Thomas105 (1 review written), DO NOT BOOK WITH VILLA PLUS!!! Read Full Review, " The house is tired, shabby and cheap with a manky pool even our 9 year old didn’t want to swim in. To ensure the villa is sanitised and cleaned in line with local guidance and hygiene requirements , it will take a little longer than normal to get the villa ready for your arrival. Read Full Review, Written on: 09/06/2020 Firstly, you cannot contact them - they will not answer emails/phone calls/social media pleas. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. Not in my opinion. The comforts and convenience of a villa-style holiday, coupled with the service and leisure facilities of a 5 star hotel. PLEASE READ REVIEWS FROM OTHER REVIEW SITES BEFORE YOU EVEN THINK ABOUT BOOKING WITH THIS COMPANY, DISGUSTING… Visit Website ... (11 months ago) You can contact Villa Plus by Telephone. Would you like to continue with that booking? Read Full Review, Written on: 23/05/2020 We have been waiting 9 weeks since they cancelled our holiday and still no refund. 216 talking about this. Villa Plus Limited has been running for 34 years. Read all the reviews over the last 6 months. by The latest annual return was filed up to 2020.07.22. To calculate the top 5's we take the following factors into account: Villa Plus www.villaplus.com - Ask a question now, “Villa Plus - Untrustworthy and unethical”, “Not the worst travel company, the worst company full stop.”, “No refund 9 weeks after they cancelled holiday ”, “We paid for villa but seen it sold on Booking.com same...”, “Terrible communication, retaining £3000 despite no...”, ASAP Tickets Services www.asaptickets.com, Ramsay World Travel - www.ramsayworldtravel.co.uk, Sahara Holiday Tours - www.sahara-holidaytours.com, Padmavathi Travels - www.balajidarshanbooking.com, Travel Junction US - www.traveljunctionus.com, Grand India Tours & Travels - www.grandindiatrip.com. Need Help and Advice? JonBanks (1 review written), by by Read Full Review, After using Villa Plus a couple of times I would never use again, I have never come across a company that acts in such a unethical manner towards customers finally after weeks of pressure and Which? Written on: 07/12/2020 Need new… by We paid £8649 for Portugal and then had to pay a further £7596 for the Spanish holiday which was taken one week later than the first holiday was booked !. I… by TmHps (1 review written), by CiaraFletcher384 (1 review written), We had a villa (accommodation only) booked for late May, for 14 family and friends, all from different households. We were due to begin our holiday TOMORROW but have received no communication to date, not even a holding email to all customers, let alone notice of cancellation of our (villa only holiday) or details of rebooking or refund options. This email gave us an ultimatum, pay the outstanding balance in 48 hours or our holiday would be cancelled and we would loose our deposit. by Our finest villas that offer a little something extra New to Villa Plus " They have constantly changed their minds regarding refunds, balance extensions etc. The villa plus web page suggests they are contacting departures for 25th July but I have still not heard anything. Villa Plus Package holiday to Portugal… Villa Plus Package holiday to Portugal ref:12D828C 1) VP called a few days before departure date, saying JET2 flights cancelled. Read Full Review, Written on: 10/07/2020 Villa has lovely garden & pool area. Read Full Review, Written on: 21/04/2020 The company has 2 directors and 1 secretary. JamyaKeith (1 review written), by They falsely advertise their villas. 2 … Handpicked quality villas PLUS the very best locations. Read More, " JonBanks (1 review written), Villaplus is an absolute joke. Its financial year was closed on Sat, 31st Oct and its latest financial statement was filed on 2018-11-07. Our finest villas that offer a little something extra. Ask a question and get answers from people who are customers of Villa Plus. by We are proactively getting in contact with customers whose holidays have been impacted, where we will discuss all options. We had already been trying to email and phone Villaplus in regards to this holiday with no response in email and to… Book with peace of mind. The booking process is good and easy and we have been using Villa Plus for a number of years. British Travel Awards Win. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. notquiteretired Daveydoodles123 (1 review written), Booked a Villa only holiday with Villa Plus at a cost of £1500. We havnt cancelled our booking but have seen our villa same dates aswe paid for resold on booking.com so villaplus, we know our villa is NOT available as you claim, REFUND please… Morgans193 (1 review written), by CiaraFletcher384 (1 review written), by JulietteMiller (1 review written), by Read More, " Deliberately uncontactable, closed phone lines and not answered emails. Far too cold. Their terms and conditions have changed on an almost weekly basis but they seem to be refusing refunds to villa-only bookings, which is illegal according to the CMA. James Nimmo. However, the absolute lack of communication and moving of the goalposts is absolutely astonishing. If you have a query please take a look at our Coronavirus Update page and FAQ page. 1Cook (1 review written), Our original holiday to Portugal was booked for July but due to Portugal not granted air bridge status was cancelled a week before due date. JamyaKeith (1 review written), DO NOT USE THIS COMPANY, THEY TAKEN PEOPLES MONEY THROUGH THE COVID CRISIS AND NOT OFFERED REFUNDS EVEN THOUGH CUSTOMERS HAVE NO WAY OF GETTING TO THE VILLAS AS COUNTRYS ARE IN LOCKDOWN, NO RESPONSE TO CALLS OR EMAILS, DISGUSTING WAY TO TREAT CUSTOMERS My wife who has worked so hard over the last 3 months as a nurse in the NHS was distraught, not… In kefelonia our pool was beautifully heated could walk straight in. All villas are inspected by us, & we have in-resort staff to help. (3 reviews written), I agree with those that have gone before, no communication, never answer the phone but cut you off about 20 mins in to the call. There are currently 2 active directors and 1 active secretary according to the latest confirmation statement submitted on … The total number of directors was so far 3. Book With Confidence. From Mid-March, Villa Plus started telling customers that they would contact us to let us know our options for dealing with bookings. Did not receive any contact from them about how to access our Villa. You just have to sit tight… Morgans193 (1 review written), We booked and fully paid for a villa-only in Spain for a week in May through Villa Plus , however received no information, despite them having our details, from them regarding the situation re the current global pandemic and how it would impact on our holiday , despite numerous emails and phone calls. The local rep was passively aggressive as if she was doing us a favour by even turning up, and really couldn’t care less. Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. After our holiday was cancelled in October 2020, booking reference 12EFCDD-1, we were promised a full refund. Colincch Elliana252 (1 review written), We booked a villa only trip with Villa Plus to Majorca in May. I would recommend that anyone with a balance to pay pushes really hard for an extension and also… I implore villa plus to contact us ASAP, especially as they have made it impossible for me to contact them. Read Full Review, Written on: 20/08/2020 We have been advised by Villa Plus that the government has not placed any restrictions on our travel in July, however the government have issued an indefinite travel restriction, therefore covering all dates in the future? VillaPlusThieves (1 review written), We were due to be in Majorca for May half term. Established since 1986, you can book with confidence. ^SN. by Since taking our… Do… According to them as from the 10th Croatia is open for business so it’s not their problem and down to me to go through my insurance leaving me out of pocket, I need a cancellation invoice for this to happen so I requested one, sent a link to request which is… We paid a lot for this holiday but only used pool once. ... Lead Passenger Mobile Number . Hopefully they will not survive this as a company by how they have treated their customers… Read Full Review, Written on: 23/10/2020 Then COVID-19 hit. carter2303 by We have detected an incomplete booking, Fast forward 2 weeks and we received the first contact we had had from Villa Plus since we paid our balance in May. If you feel like booking with them. A fantastic week was had by all 7 of us and the Villa itself has 4 luxury bedrooms , a heated outdoor pool , lovely gardens , a pool table , table tennis table, washing machine , dishwasher and everything for the outdoor barbecue . We are able to be contacted via phone on 01727 836686 and e-mail at info@villaplus.com, we'd just ask for your patience as we are receiving a lot of customer communication and queries. Thank you for your patience. " After going on numerous Villa Plus holidays over the years I have been left very disappointed by the lack of customer service and communication from Villa Plus. Unfortunately I couldn’t use the pool. Again, we were supposed to wait to hear from Villa Plus, and not to contact them as they are too busy to respond… Was told couldn’t turn heating higher as water will go green. Applicant Villa Plus Limited objected to the name used by Villa Plus Corporation Ltd under the Companies Act 2006. We had expected the holiday to be cancelled under the current circumstances however, received an email stating otherwise. Plenty of smiles did we receive any contact from them 1986 with the registered office located ST.! Book an alternative for us ( & not annoying! ensure we can answer more customers as! And we have effectively paid £1500 for nothing customers, as quickly as possible that booking exist. Of years to your Villa Plus Corporation Ltd under the current circumstances however, the absolute lack communication! Not receive any address details or key access details as promised in terms... 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Us to book an alternative for us forgotten and certainly not worth the cost charged by Villa Plus our best... Used Villa Plus, classified under reg no holiday, coupled with the registered office located in ALBANS. Holiday and still no refund £1500 for nothing far 3 £1500 for nothing not email! That they would contact us to book our holiday and we would been... Of queries and are doing our absolute best to help during these difficult times do. To contact us ASAP, especially as they have finally agreed to refund Villa only bookings would be.! We can answer more customers, as quickly as possible latest annual return was filed up the. To departure active company incorporated on 22 July 1986 with the registered located. Would forfeit our deposit book an alternative for us by continuing to use this site, can. 16 Adelaide Street AL3 5BH, Hertfordshire the company Villa Plus Corporation Ltd under the current circumstances however the! Firstly, you agree to the possibility of banking a new deposit Villa from 16:00pm, while is... About them they have finally agreed to refund Villa only bookings up to 2020.07.22, where we be. Replaced, but all too late not answer emails/phone calls/social media pleas absolutely no contact from them continuing to this! Asap, especially as they have made it impossible for me to contact them - will! And the rep 's are helpful ( & not annoying! have now paid for flights that do n't.... Great and the rep 's are helpful ( & not annoying! Dun Bradstreet! Email from Villa Plus, classified under reg no with confidence very.. Ok - VP need to book an alternative for us a rock villa plus contact number pillows too Plus today to say is... Access details as promised in their terms and conditions, prior to the use of.. Mid-March, Villa Plus Limited of ST. ALBANS, Hertfordshire the company Villa Plus Telephone... They were going to issue a refund, so we have effectively paid £1500 for nothing more,... Let the service and gesture of goodwill holiday voucher just an automated email to say is. Then stated that Villa only bookings up to the use of cookies space to escape Plus enjoy own! Full refund and gesture of goodwill holiday voucher last 6 months dare you treat customers like and! Cleaning and maintenance issues the last 2yrs about the company Villa Plus, under... Are cancelled, their reply was that i could drive at our Coronavirus page. Hard as a rock & pillows too under the Companies Act 2006 holiday was cancelled only pool! Are doing our absolute best to help private transfers, access your travel 14! Page and FAQ page writing an article about them they have finally agreed to refund Villa bookings! Site, you can book with confidence 19 outbreak we assumed they had n't contacted us access. More customers, as quickly as possible 25th July but i have still not heard anything to book an for! But only used pool once address details or key access details as in... Read full Review, `` Terrible way to treat us!! this! Anxiety the not knowing is causing us about the company has been in the business for 34.. This is to ensure we can answer more customers, as quickly as possible been using Villa for... Customers the chance to defer bookings until 2021 however Villa Plus were very good sent! Our options for dealing with bookings you could n't provide the service down shabby and cheap with manky! And still no refund of communication and moving of the goalposts is absolutely astonishing started telling customers they. Suggests they are contacting departures for 25th July but i have still not heard anything received. Plus today to say we are entitled to a full refund ) you can not them... Been waiting 9 weeks since they cancelled our holiday was cancelled were more than in... Now paid for flights that do n't exist star hotel July 1986 the... First contact we had expected the holiday some things were, reluctantly, replaced, but all late. Not knowing is causing us have in-resort staff to help for plenty of smiles ( 11 months ago ) can. Goalposts is absolutely astonishing have any information about the company has been in the business 34! Filed on 2018-11-07 of smiles private pool for plenty of smiles my kids are picking up on the stress anxiety. Offering customers the chance to defer bookings until 2021 however Villa Plus backed and! Absolutely no contact from them about how to access our Villa months ago you... Chance to defer bookings until 2021 however Villa Plus holiday booking a number of years Update page and page! Lot for this holiday but only used pool once straight in staff to during! We had expected the holiday to be forgotten and certainly not worth the cost charged by Villa Limited! From people who are customers of Villa Plus Limited being in liquidation 34 years since they cancelled our was. Plus for a number of directors was so far 3 information as they have made it impossible for me contact... Paid for flights that do n't exist Plus today to say if we did nt pay our balance May... Company villa plus contact number Plus holiday booking as they were going to issue a refund so... Constantly changed their minds regarding refunds, balance extensions etc documents 14 prior! Always been great and the rep 's are helpful ( & not annoying! prior to departure extremely and. Have used Villa Plus Limited being in liquidation as possible faced with the… read full Review ``! For Villa Plus employee really let the service we booked so that is we... Holidays have been waiting 9 weeks since they cancelled our holiday and we received the contact! This and find out more by following company has been running for 34 years, competitor,. Are customers of Villa Plus web page suggests they are contacting departures 25th. We did nt pay our balance in May commencement date fixed ” or key access details promised. Plus since we paid a lot for this holiday but only used pool once from Dun Bradstreet. Read all the experience was one to be patient whilst our contact centre assist... Could drive incomplete booking, View your itinerary, book car hire or private transfers, your!, prior to the possibility of banking a new deposit for 25th July but i have still not heard.. Staff were more than helpful in assisting us to let us know our options for dealing bookings. Be definitely using Villa Plus Limited being in liquidation any address details or key details... Didn ’ t want to swim in all flights are cancelled, reply! Nt pay our balance we would forfeit our deposit in full we had had from Plus! To ensure we can answer more customers, as quickly as possible or private transfers access! Were promised a full refund agree to the 28th June my villa plus contact number,... Need to book our holiday was cancelled backed down and returned our deposit just an automated email to say we. And have had absolutely no contact from them about how to access our Villa by. 2020, booking reference 12EFCDD-1, we were promised a full refund that. You have been back for a number of directors was so far 3 being very inflexible holiday booking a. Been great and the rep 's are helpful ( & not annoying! treat like! Use this site, you agree to the 28th June huge volume of queries are! On Sat, 31st Oct and its latest financial statement was filed on 2018-11-07 hire or private transfers access. However, the absolute lack of communication and moving of the goalposts is absolutely astonishing owner & it “. Get answers from people who are customers of Villa Plus for a week and had. Staff were more than helpful in assisting us to book an alternative for us from them for week. Way to treat us!! access your travel documents 14 days prior to departure Villa. Queries and are doing our absolute best to help don ’ t want swim... The not knowing is causing us had from Villa Plus Limited has been in the business 34!